Privacy Policy

Privacy Policy

Last updated: 4 January 2026

At Villa Aurore, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit or make a purchase from https://www.villaaurore.com.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

1. Who We Are

For the purposes of data protection laws, Villa Aurore is the data controller of your personal information.

If you have any questions about this Privacy Policy or how your data is handled, you can contact us via our Contact Us page or by email.

2. Information We Collect

When you visit or make a purchase on our website, we may collect the following personal information:

  • Name

  • Billing and delivery address

  • Email address

  • Phone number

  • Payment details (processed securely by third-party payment providers)

  • Order and transaction information

  • IP address and browser information

  • Information collected through cookies and similar technologies

We only collect personal data that is necessary to provide our services.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Communicate with you about your order or enquiries

  • Provide customer support

  • Improve our website and services

  • Detect and prevent fraud or misuse

  • Comply with legal and regulatory obligations

Where applicable, we may also use your information for marketing purposes, but only where you have given consent. You may opt out at any time.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Performance of a contract – to fulfil your order and provide our services

  • Consent – where you have explicitly agreed (e.g. marketing communications)

  • Legal obligation – to comply with laws and regulations

  • Legitimate interests – to improve our services, prevent fraud and ensure website security

5. Sharing Your Information

We may share your personal information with trusted third parties only when necessary, including:

  • Payment processors

  • Shipping and logistics partners

  • Ecommerce platform providers (e.g. Shopify)

  • Analytics and marketing services (e.g. Google Analytics)

These third parties are authorised to use your personal information only as needed to provide services to us and are required to protect your data.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic and support marketing activities.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionalities.

For more information, please refer to our Cookie Policy (if applicable).

7. International Data Transfers

Some of our service providers are located outside the United Kingdom or European Economic Area (EEA).
When personal data is transferred internationally, we ensure appropriate safeguards are in place to protect your information, in accordance with UK GDPR requirements.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting or reporting obligations.

When your data is no longer required, it is securely deleted or anonymised.

9. Data Security

We take reasonable technical and organisational measures to protect your personal information, including:

  • SSL encryption

  • Secure servers

  • Restricted access to personal data

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise any of these rights, please contact us via our Contact page.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices.
Any updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us via our Contact Us page.