Delivery Returns

Delivery & Returns

Last updated: 4 January 2026

At Villa Aurore, we aim to make your shopping experience as clear and straightforward as possible. Below you’ll find all the information regarding delivery times, shipping, and returns.

Delivery Information

Processing Time

All orders are processed within 1–3 business days.
Once your order has been processed, it will be dispatched for delivery.

Delivery Time

Estimated delivery time is 7–14 business days after dispatch.

Please note that delivery times may vary depending on your location and external factors such as customs processing or local courier delays.

Shipping Costs

We offer free tracked shipping on all orders, with no minimum purchase required.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and tracking link.
You can use this link to monitor the progress of your delivery at any time.

Incorrect Address

Please ensure that all delivery details are correct when placing your order.
If an incorrect or incomplete address is provided, we cannot be held responsible for delayed or lost deliveries.

Returns & Refunds

Returns Policy

In accordance with UK Consumer Contracts Regulations, you have the right to request a return within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unused

  • Items must be in their original packaging

  • Proof of purchase is required

Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons.
This will be clearly stated on the product page where applicable.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery and include clear photos of the issue.
We will arrange a replacement or refund as quickly as possible.

Refunds

Once your return has been approved and received, we will inspect the item and notify you of the outcome.

Approved refunds will be processed back to your original payment method within a reasonable timeframe.
Please note that processing times may vary depending on your payment provider.

Return Shipping

Unless the item is faulty or incorrect, return shipping costs may be the responsibility of the customer.
Further details will be provided once a return request is approved.

Contact Us

If you have any questions regarding delivery or returns, please contact our support team via the Contact Us page.
We aim to respond to all enquiries within 24 business hours.