Frequently Asked Questions (FAQ)
Shipping & Delivery
1. Where do you ship to?
We currently deliver to the United Kingdom and selected European countries. All orders are shipped with tracked delivery.
2. How long does delivery take?
Estimated delivery time is 7–14 business days after dispatch.
Delivery times may vary depending on your location.
3. Do you offer free shipping?
Yes. We offer free tracked shipping on all orders, with no minimum spend.
4. Will I receive a tracking number?
Yes. Once your order has been dispatched, you will receive an email with your tracking details.
Orders & Payments
5. Can I change or cancel my order?
You may request changes or cancellation within 12 hours of placing your order.
Once processing or shipping has begun, changes may no longer be possible.
6. What payment methods do you accept?
We accept all major debit and credit cards, as well as PayPal and Apple Pay (where available).
All payments are processed securely.
Returns & Refunds
7. What is your return policy?
In accordance with UK Consumer Contracts Regulations, you may request a return within 14 days of receiving your order.
Items must be unused and returned in their original packaging. Please refer to our Returns Policy for full details.
8. What if my item arrives damaged or faulty?
If your item arrives damaged or faulty, please contact us within 48 hours of delivery and include clear photos.
We will arrange a replacement or refund promptly.
Products & Quality
9. Where are your products shipped from?
Our products are shipped from trusted international suppliers and warehouses, allowing us to offer exclusive designs at competitive prices.
10. Are your products quality checked?
Yes. All products are reviewed before being listed to ensure they meet our quality standards.
Security & Privacy
11. Is it safe to shop on your website?
Yes. Our website uses SSL encryption and secure checkout systems to protect your personal and payment information.
12. How is my personal data handled?
All personal data is processed in accordance with UK GDPR and our Privacy Policy.
Customer Support
13. How can I contact customer support?
You can reach our support team via our Contact Us page or by email.
We aim to respond within 24 business hours.
